Customer Service Team Lead - Flexible Working & Impact

Matthey; Royston; Presencial; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Pension contributions

25 days annual leave

Resumo da oferta

Johnson Matthey in Royston is seeking a Customer Services Team Leader to oversee daily operations of the customer service team, ensuring timely and accurate order processing and exceptional service to internal and external customers.

You will lead, coach and motivate the team; manage resource coverage, balance workloads in a fast-paced environment, and collaborate with sales, quality, and compliance to meet budgets and policies.

Qualificações

• Experience supervising a customer service team.
• Strong communication and leadership abilities.
• Proven ability to prioritise workload in a fast-paced environment.

Responsabilidades

• Supervise all activities of the Customer Service Team to ensure proactive delivery.
• Ensure coverage and efficient operation to meet internal and external customer needs.
• Lead improvements to meet business objectives and maintain compliance with policies.

Conhecimentos

Leadership

Customer focus

Communication skills

Prioritization

Ferramentas

Excel

Descrição da oferta de emprego

Johnson Matthey in Royston is seeking a Customer Services Team Leader to oversee daily operations of the customer service team, ensuring timely and accurate order processing and exceptional service to internal and external customers.

You will lead, coach and motivate the team; manage resource coverage, balance workloads in a fast-paced environment, and collaborate with sales, quality, and compliance to meet budgets and policies.