Customer Service Team Lead

Success Talent; Reading; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruitment agency is looking for a Sales Team Leader in Reading to lead a team of Contact Centre Advisors. The role involves coaching team members, monitoring their performance, and ensuring high service quality. Ideal candidates should have strong coaching skills and proven experience in leadership. The position offers a competitive salary between £25,000 and £29,000, along with opportunities for growth in a supportive environment.

Qualifications

• Proven experience in team leadership.
• Strong coaching skills.
• Ability to motivate team members.

Responsibilities

• Lead and motivate a team of Contact Centre Advisors.
• Coach team members to improve performance.
• Monitor performance metrics to ensure quality service.

Skills

Team leadership

Coaching

Performance metrics monitoring

Job description

A recruitment agency in Reading is seeking a Sales Team Leader to lead and motivate a team of Contact Centre Advisors. This role involves coaching team members, monitoring performance metrics, and ensuring high service quality. Candidates should have proven experience in team leadership and strong coaching skills. The position offers a competitive salary between £25,000 and £29,000, with opportunities for growth and development in a supportive environment.