Customer Service Team Lead — 33 Days Holiday & Rotas

Maximus UK; Ilkley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading customer service organization in Ilkley seeks a Team Leader to oversee and develop a customer service team. Ideal candidates will have experience managing teams and strong coaching abilities. Responsibilities include setting performance targets, managing escalations, and ensuring quality customer service delivery. This full-time position offers 33 days of holiday per year, including bank holidays, following a 12-hour rota cycle.

Benefits

33 days holiday

Full-time across a 12-hour rota cycle

Qualifications

• Experience managing a team is essential.
• Strong communication and interpersonal skills are required.
• Ability to empathize and resolve complaints effectively.

Responsibilities

• Oversee a team of customer service advisors.
• Set and meet departmental KPIs while adhering to SLAs.
• Handle complex customer complaints and enquiries.

Skills

Team management

Coaching

IT literacy

Communication skills

Decision-making

Tools

MS Office Suite

Job description

A leading customer service organization in Ilkley seeks a Team Leader to oversee and develop a customer service team. Ideal candidates will have experience managing teams and strong coaching abilities. Responsibilities include setting performance targets, managing escalations, and ensuring quality customer service delivery. This full-time position offers 33 days of holiday per year, including bank holidays, following a 12-hour rota cycle.