Customer Service Support Officer - Registrars

inploi; Wigan; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A local council in the UK is seeking a motivated individual to join their Registration Service team. This temporary role offers 37 hours per week, with a salary between £26,824 and £29,540 per annum. The successful candidate will have excellent communication skills and a commitment to serving the Wigan community. This position supports flexible working arrangements and encourages innovative thinking to improve services for residents.

Benefits

Exclusive rewards and benefits

Flexible working patterns

Qualifications

• Experience working with customers in a dynamic team environment.
• A commitment to supporting the residents of Wigan borough.
• Ability to demonstrate right to work in the UK.

Responsibilities

• Provide first point of contact resolution for customers.
• Work collaboratively with the Customer team in Life Centres.
• Support the council's mission to improve community services.

Skills

Excellent communication skills

Commitment to customer service

Ability to resolve customer issues

Job description

Priority Candidates will be considered in the first instance

Wigan Life Centre North

The Wiend

Wigan

WN1 1NH

Salary: Grade 5, £26,824 - £29,540 per annum. £13.90 - £15.31 per hour

37 hours per week

Temporary for 12 months

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

This is a fantastic opportunity to be part of a highly driven Registration Service, working closely with the wider Customer team within the Life Centres and the Town Hall to ensure our customers are offered a first point of contact resolution.

About you:

If you have excellent communication skills, the commitment, knowledge, and experience of working with customers to join this dynamic and high performing team together with the drive to support the residents of Wigan borough then we would like to hear from you.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

In Customer we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first-time approach for our customers.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

If you would like an informal chat or to know about the role, please contact Rebecca Potter 01942 404350 or [e-mail]

Priority Candidates Interview date: Thursday 15th January 2026

Interview date: Friday 16th January 2026

This role is subject to a Basic DBS.

The employer is committed to safeguarding

To view the details relating to this position, please click the links below:

Supporting Documents

↗ Job Specification
↗ DBS Applicant Information
↗ Privacy Notice

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