Customer Service Support

YOURRECRUIT LIMITED · 07364602; Redhill; On-site; GBP 26,000; Full time

Job summary

A recruitment firm in the UK seeks a Customer Service & Account Executive to provide top-notch service while managing key accounts. The role encompasses customer interaction, query management, and sales development, making it ideal for motivated individuals skilled in nurturing relationships. This position offers a salary of £26,000 (pro rata) with bonus potential and a supportive work environment.

Qualifications

• Strong customer service and telephone skills.
• Experience in telesales or account management.
• Confidence in upselling and building client relationships.

Responsibilities

• Act as the first point of contact for customers.
• Manage a portfolio of key accounts.
• Handle customer queries and process orders.

Skills

Strong customer service skills

Telephone skills

Experience in telesales

Account management

Organisational skills

Proactive attitude

Job description

Overview

We are recruiting on behalf of our client for a Customer Service & Account Executive to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.

Salary: £26,000 (pro rata, with bonus potential)

Hours: Monday – Thursday, 9:00am – 5:30pm (½ hour lunch)

Friday, 9:00am – 1:00pm (no lunch)

The Role

You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.

• Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.
• Processing orders quickly and accurately.
• Building rapport with customers and promoting additional products through upselling and link-selling.
• Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.
• Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.
• Carrying out administration tasks such as processing emailed orders and maintaining accurate account records.
• Collaborating closely with a small, supportive team while confidently managing your own workload.

About You

Our client is looking for someone who has:

• Strong customer service and telephone skills with a calm, professional approach.
• Experience in telesales, account management, or a similar customer-facing role.
• Confidence in upselling, link-selling, and building lasting client relationships.
• Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently.
• A proactive, team-focused attitude and the ability to work independently.

If you are a motivated customer service professional with a talent for relationship-building and sales, we’d love to hear from you.

For your information

• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

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