Customer Service Support

KT & Coe Recruit Ltd; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer service recruitment agency is seeking a motivated customer service professional to join a stable team in Norwich. You will be the first point of contact for clients, answering questions via phone, email, and chat. Ideal candidates will have strong communication skills, customer service experience, and a goal-oriented attitude. We offer travel benefits, 25 days of annual leave, and opportunities for training and development in a dynamic environment.

Benefits

Travel benefits for family and friends

25 days annual leave plus bank holidays

Training opportunities

Energetic work environment with team activities

Qualifications

• Experience in a fast-paced, dynamic environment.
• Strong written and spoken communication skills.
• Customer service experience, ideally in a call centre.
• Good computer skills and ability to learn systems.

Responsibilities

• Answer guests' questions via phone, email and chat.
• Process bookings and upsell extras for stress-free holidays.
• Support park owners to ensure optimal service.

Skills

Strong communication skills

Customer service experience

Ability to learn new systems quickly

Goal-oriented attitude

Job description

KT & Coe Recruit are seeking a motivated customer service professional to join a very stable customer service team, you will be the first point of contact for clients.

What you'll do:

• Answer guests' questions via phone, email and chat.
• Process bookings and upsell extras for a stress‑free holiday.
• Support park owners to ensure they receive the best possible service.

We're looking for an enthusiastic, driven, and customer‑oriented person who thrives on helping people and achieving results. What else do you need?

• Experience in a fast‑paced, dynamic environment.
• Strong communication skills, both written and spoken.
• Customer service experience, ideally in a call centre.
• Good computer skills and the ability to quickly learn new systems.
• A goal‑oriented attitude with attention to detail and customer satisfaction.

What we offer:

• Travel benefits for you, your family, and friends.
• 25 days of annual leave, bank holidays plus your birthday!
• Training and development opportunities within an international company.
• A dynamic, energetic work environment, with regular team activities.
• A full time role of 36 hours per week