Customer Service Supervisor

Menzies Aviation; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading aviation services company in Glasgow is seeking a Ground Handling Supervisor. The role involves ensuring safe and timely service delivery while supervising team members. Ideal candidates will have experience in Passenger Services and be knowledgeable about airline regulations. This position offers a dynamic work environment and a commitment to health and safety.

Qualifications

• Must have suitable experience working within a Passenger Services Department.
• A working knowledge of Airlines and Airport Authority Regulations.

Responsibilities

• Ensure ground handling is delivered safely and on time.
• Supervise team members and manage performance.
• Develop relationships with Airline customers.

Skills

Attention to detail

Flexibility

Team supervision

Customer service

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

You will be responsible for ensuring that ground handling is delivered safely, on time and consistently, in line with service level agreements. Managing team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Using industry and company knowledge to offer a high standard customer-focused experience for both customer airlines and passengers.

What You Will Be Doing

• Safeguard the health, safety and welfare of staff, customers, and other visitors in compliance with the Company's Health & Safety Policy.
• Supervise team members in duties and performance, providing feedback where necessary and managing team strengths and weaknesses. Ensure all tasks are allocated tactically and efficiently to meet SLA.
• Develop and maintain strong relationships with representatives of Airline customers.
• Lead by example, strictly following correct airline and company procedures.
• Any other reasonable ad hoc duty requested by Customer Operations or Station management team.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• Must be pro-active and forward thinking, with meticulous attention to detail and accuracy.
• Must be flexible to adapt to changing demands/circumstances.
• Must have suitable experience working within a Passenger Services Department.
• A working knowledge of Airlines and Airport Authority Regulations.
• Be flexible in their approach to work and their working hours.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!