Customer Service Supervisor

Luton Bennett; Exeter; On-site; GBP 27,000; Full time

Job summary

A well-established processing facility in Exeter is seeking a Customer Service Supervisor to oversee a team, resolve escalations, and support processes. This role offers full industry training and a competitive salary of £26,970.58 per year along with benefits including 22 days holiday, pension, and development opportunities.

Benefits

22 Days Holiday

Bank Holidays

Pension

Training and Development

Sales Commission

Qualifications

• Experience in a supervisory / team leader role.
• Experience in providing customer service.

Responsibilities

• Oversee a team of four customer service administrators.
• Resolve escalations.
• Support the streamlining and continuous improvement of processes.
• Support ongoing training and development within the team.

Skills

Supervisory experience

Customer service experience

Job description

Overview

Job No. MC1438. Location: Exeter. Salary: £26,970.58 per year (£14.21ph). Type: Permanent. Hours: 36.5 per week – Monday to Thursday 08:30–16:30, Friday 08:30–15:30.

Role

Customer Service Supervisor – Exeter

Customer Service Supervisor required for a well-established and highly successful processing facility. This is a great opportunity for someone looking to play an integral role within a friendly team offering full industry training.

Responsibilities

• Oversee a team of four customer service administrators
• Resolve escalations
• Support the streamlining and continuous improvement of processes
• Support ongoing training and development within the team

Candidate / Qualifications

• Experience in a supervisory / team leader role
• Experience in providing customer service

Benefits: 22 Days Holiday + Bank Holidays + Pension + Training and Development + Sales Commission