Customer Service Supervisor

Jayfair Recruitment Solutions Limited; Alfreton CP; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading manufacturing business in Alfreton is seeking a Customer Service Team Leader to manage the customer service team on a part-time basis. The role involves leadership, customer interaction, and process improvement. Ideal candidates will have experience in customer service management and strong problem-solving skills. This position offers an enhanced pension scheme and free onsite parking.

Benefits

Enhanced pension scheme

Free onsite parking

Opportunities for development

Qualifications

• Previous experience in leading a team within a customer service environment.
• Strong leadership and team management abilities.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide day-to-day management, motivation, and guidance to the Customer Service Team.
• Act as the key link between customers and internal departments.
• Oversee the timely processing of customer orders.

Skills

Team leadership

Problem-solving

Attention to detail

Customer service

Job description

Overview

Customer Service Supervisor - Customer Service Team Leader - Part time

Our client is a leading manufacturing business based in Alfreton.

Due to job share, our client is now looking to recruit a Customer Service Team Leader to join their team on a part time basis. This role is 3 days a week - office based.

Responsibilities

• Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement.
• Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling.
• Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book.
• Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries.
• Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally.
• Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery.
• Maintain and update departmental process and procedure manuals.
• Contribute proactively to team meetings, objectives, training, and organisational projects.

Requirements / Qualifications

• A highly motivated, confident self-starter with a positive, outgoing attitude.
• Previous experience in leading a team within a customer service environment.
• Strong leadership and team management abilities.
• Excellent problem-solving skills and attention to detail.
• Resilient, tenacious, and able to prioritise a busy workload effectively.

Benefits

Benefits include an enhanced pension scheme, free onsite parking and opportunities for development