Customer Service (Success Executive)

Sunbelt Rentals Careers; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company in Warrington is looking for a Customer Success Executive to manage customer inquiries and ensure a seamless service experience. The successful candidate will leverage excellent communication and problem-solving skills in a fast-paced environment, contributing to customer satisfaction and operational efficiency. This role is office-based, offering competitive benefits and development opportunities.

Benefits

Real Living Wage Payer

Excellent development opportunities

Life Assurance

Employee assistance programme

Incentive scheme

Opportunity to buy and sell holidays

Qualifications

• Experience in customer service or sales roles.
• Ability to handle multiple tasks and priorities under pressure.
• Computer literate with digital tools experience.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate and timely hire contract administration.
• Build and maintain strong customer relationships.
• Upsell products using CRM data.
• Respond to customer and invoice queries professionally.

Skills

Customer-focused mindset

Excellent communication skills

Problem-solving skills

Proactive commercial awareness

Experience in fast-paced environments

Education

NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent

Job description

About The Role

We have an exciting new role for a Customer Success Executive to join our new team in Warrington! We’re open to applications from anyone who is looking for full time or part time hours. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Key Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

About You

To succeed in this role, you will bring the following skill set and behaviours:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

About Us

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.