Customer Service Stations Team Members

FirstGroup Internal; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading transportation company in the United Kingdom is seeking Station Staff to work in Ticket Office, Dispatch, and Gateline Operations. Successful candidates must be customer-focused and capable of thriving in a dynamic environment, ensuring smooth and enjoyable journeys for passengers. Roles offer competitive salaries, and full training is provided. Positions are available in Gloucester and Cheltenham, with flexible shift patterns.

Qualifications

• Strong verbal and written communication skills.
• Good numerical ability.
• Ability to follow procedures accurately.
• Availability for shift-based work.
• Must be 18 years or older.

Responsibilities

• Deliver outstanding service and support passengers.
• Assist in ticket office and dispatch operations.
• Ensure safety protocols are followed.

Skills

Exceptional customer service

Calm under pressure

Team player

Excellent communication

Technology confident

Customer-facing experience

Job description

Now Hiring: Station Staff for Ticket Office, Dispatch, and Gateline Operations in Cheltenham and Gloucester

Are you passionate about delivering outstanding service and helping people every day? We're looking for enthusiastic, customer-focused individuals to join our team.

If you thrive in dynamic environments and want to play a vital role in helping passengers have a smooth, safe, and enjoyable journey, we want to hear from you!

What We're Looking For

• Committed to delivering exceptional customer service
• Calm under pressure and quick-thinking
• Team players who can also work independently
• Comfortable following safety protocols and procedures
• Excellent communicators with a friendly, proactive approach
• Confident using technology (e.g. smartphones/tablets)
• Experienced in customer-facing roles (preferred)

Minimum Requirements

• Strong verbal and written communication skills
• Good numerical ability
• Ability to follow procedures accurately
• Availability for shift-based work, including weekends and holidays
• Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

Important Info

• Assessment Day: Tuesday, 16 December 2025 in Gloucester
• This advert includes current and upcoming permanent, fixed-term, full-time opportunities.

Roles, Salary & Shift pattern?

Dispatcher

• Location: Gloucester and Cheltenham Spa
• Hours: 04:40 – 01:25
• Salary: £29,956 per annum

Gateline Assistant

• Location: Gloucester and Cheltenham Spa
• Hours: 06:15 – 20:15
• Salary: £28,810 per annum

Ticket Office

• Location: Gloucester, Cheltenham Spa and Worcestershire Parkway
• Hours: 04:45 – 20:20
• Salary: £31,165 per annum

What to Expect?

• Apply Online: If shortlisted, you'll be invited to attend an in-person assessment day.
• Interested in the Service Delivery Assistant (Dispatcher) role? You'll need to complete an online Train Dispatch Multitasking Test. If successful, you'll be considered for the role. If not, you'll still be considered for other customer service positions.
• Assessment Day: Includes a group discussion and a face-to-face interview.
• Final Stage: Involves a medical assessment, basic DBS check, drug and alcohol screening and a colour vision test.
• Training: Full training is provided, including a 3-week course based in Swindon.

For furtherinformationplease contact Chloe Coglan, Station Manager at [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

Our Commitment to Inclusion

We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!