Customer Service Specialist - N'Ards Natwest

Teleperformance; Northern Ireland; Hybrid; GBP 27,000; Full time

Job summary

A leading customer service provider is seeking a Financial Services Contact Centre Agent in a hybrid work model, based in Newtownards, UK. This permanent position offers a salary of £26,200 per annum and involves delivering outstanding service to customers, managing financial reviews, and ensuring compliance with regulatory requirements. Ideal candidates will have strong customer service backgrounds, excellent organisational skills, and be comfortable using technology. Employees will enjoy benefits like performance awards and flexible working hours.

Benefits

Savings Discounts

Free Online Classes

Wellbeing Resources

Mental Health Support

Workplace Pension

Refer-a-Friend programme

Qualifications

• Experience in customer service and managing relationships.
• Excellent time-management skills to meet performance measures.
• Strong verbal and written communication skills.

Responsibilities

• Provide proactive and reactive service to customers.
• Educate customers on banking options and services.
• Manage personal diary and customer meetings effectively.
• Resolve complaints and errors to restore confidence.

Skills

Customer service experience

Organisational skills

Strong communication skills

Regulatory environment background

Technology skills - Microsoft Office

Customer-focused attitude

Job description

Job Title

Financial Services Contact Centre Agent

Job Overview

We’re hiring permanent, hybrid, rewarding Contact Centre Agents to join our supportive, fast‑paced customer service team in Newtownards.

Why work with us?

• £26,200 annual salary
• Hybrid working – only 2 days in the office a week, saving commuting costs
• Reduced daily travel, lunch and workwear expenses
• Ideal for maintaining a work‑life balance while still being part of a team

Job Details

• Start date: January 2026
• Location: NatWest, Newtownards
• Shifts: Full time – 40 hours per week, 07:00–23:00, with onsite hours from 08:00 to 20:00
• Probity work: Credit, Criminal, Sanctions and Fraud checks will be completed

Probity and Screening

Applicants must provide evidence of the last 2 years employment history and the last 5 years address history.

Responsibilities

• Provide proactive and reactive service to ensure customers meet their financial arrangements in line with their goals
• Act as the first point of contact, delivering outstanding customer service to help the organisation achieve its goals
• Educate customers on the different ways they can bank, supporting them in choosing the right service options
• Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience for each customer
• Take correct actions and deliver good outcomes, reviewing and acting on gaps to maintain excellent customer relationships
• Conduct financial reviews with customers, providing accurate information to help them make informed decisions on financial products and services
• Manage personal diary and balance proactive conversations with planned customer meetings
• Support the bank’s way of working, helping as many customers as possible while maintaining awareness of the wider business aims
• Maintain relationships with colleagues to support customers and keep the business objectives in focus
• Resolve complaints and errors quickly, restoring customer confidence and ensuring satisfaction with each interaction

Requirements & Qualifications

• Experience of working in a customer service environment and managing customer relationships
• Excellent organisational and time‑management skills to meet performance measures and customer needs
• Strong communication skills – verbal and written
• Background of working within a regulatory environment
• Good technology skills, comfortable using Microsoft Office
• Customer‑focused attitude and behaviour

Benefits & Perks

• Perks at Work – Savings Discounts, Free Online Classes, Help@Hand Savings, Podcast, Wellbeing Resources, Webinars, Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare Support Voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards for best performance
• Refer‑a‑Friend programme – earn up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – support peer journey

Disclaimer & Security

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Language Proficiency

Only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. If you pass the assessment but not the above requirements, we may endeavour to find other suitable roles for you; however, this may not be possible, and we reserve the right to reject your application.