Customer Service Specialist | Growth‑Oriented, 10am–4:30pm

TIME Appointments Ltd; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in Ipswich is seeking a Customer Service Representative. This role offers a fantastic opportunity for individuals aiming to develop their career while gaining valuable skills in customer service. Responsibilities include processing invoices, liaising with couriers, and providing high-quality service via phone and email. Candidates should have over two years of customer service experience and a positive attitude. The working hours are Monday to Friday, 10 am to 4:30 pm.

Benefits

Valued growth and potential

Regular working hours

Qualifications

• 2+ years customer service experience.
• A ‘can do’ attitude is essential.
• Experience dealing with couriers is desirable but not essential.

Responsibilities

• Process and check invoices.
• Liaise with couriers to resolve customer queries.
• Provide general administration support.
• Assist customers in placing orders.
• Deliver high quality customer service via telephone and email.

Skills

Customer service experience

Problem-solving

Communication skills

Job description

A recruitment agency in Ipswich is seeking a Customer Service Representative. This role offers a fantastic opportunity for individuals aiming to develop their career while gaining valuable skills in customer service. Responsibilities include processing invoices, liaising with couriers, and providing high-quality service via phone and email. Candidates should have over two years of customer service experience and a positive attitude. The working hours are Monday to Friday, 10 am to 4:30 pm.