Customer Service Specialist *£25k *Early Friday finish

Office Angels; Ashford; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A reputable employment agency is seeking a Customer Service Specialist to join their dedicated team in Ashford. This role involves providing proactive support to customers, managing orders, and maintaining effective communication with internal departments. The ideal candidate will have previous experience in a customer service environment, excellent communication skills, and be knowledgeable in Microsoft applications like Excel. This position offers a competitive salary ranging from £24,000 to £25,000 and a hybrid working model after training.

Benefits

25 days annual leave + Bank holidays

Matched pension contribution of 6%

4x Life Assurance

Free lunch everyday

Easter eggs, Christmas hampers, Yoga classes

Qualifications

• Previous experience within a customer service office environment.
• Experience of completing the end-to-end process for customers.
• Knowledge of Microsoft applications, particularly Excel.

Responsibilities

• Provide professional, proactive support to customers.
• Process and manage customer orders efficiently.
• Build effective and proactive relationships with customers.
• Communicate with internal departments to resolve customer queries.

Skills

Excellent communication skills

Customer service experience

Knowledge of Microsoft applications

Experience with Oracle ERP system

Tools

Microsoft Excel

Job description

Are you a people person with excellent communication skills? Do you thrive in a dynamic and customer focused environment? If so, we’re recruiting for the perfect Customer service role for you. You’ll be joining a small, friendly, dedicated and supportive customer service team who work in modern offices.

Please find all the details below:

Job Title

Customer Service Specialist

Location

Ashford, Kent

Salary

£24,000 - £25,000

Duration

6 month FTC

Hours

Monday - Thursday 8:30am - 5pm with 45 minutes for lunch, Friday 8:30am - 3:30pm with 1 hour for lunch

Hybrid Working

Yes once fully trained, 3 days in the office, 2 days working from home

Benefits

• 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service
• Matched pension contribution of 6%
• 4x Life Assurance
• Free lunch everyday
• Easter eggs, Christmas hampers, Yoga classes

Duties and Responsibilities

• Provide professional, pro‑active support to customers
• Process and manage customer orders, ensuring that queries and complaints are managed efficiently
• Build effective and pro‑active relationships with customers
• Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely manner
• Pro‑actively contact customers to provide order and delivery status updates
• Manage and respond to customer communications in a professional and courteous manner, providing accurate pricing, delivery, and product information to customers
• Communicate with internal departments (Finance, Supply Chain, Logistics) in order to resolve customer queries
• Ensure that customer‑related documentation is properly maintained and archived

Ideal Skills and Experience

• Previous experience within a Customer service office environment
• Experience of completing the end‑to‑end process for customers from order receipt and processing to delivery and beyond in the event of a complaint
• Knowledge of Microsoft applications (particularly Excel) preferred
• Oracle ERP system is an advantage but not essential

Next Steps

If you have the above skills and experience then please apply today – this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100 voucher of your choice! Terms apply.

Please note if your skills match the requirements for the job then you will receive an e‑mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.