Customer Service Specialist — Flexible Hours & Growth

Aviva; Windlesham; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance company in Windlesham is seeking a Customer Service Expert to enhance customer engagement. You'll communicate with customers to support their pension needs through various platforms. Ideal candidates are empathetic communicators with problem-solving skills and a positive attitude. This role offers a starting salary between £25,400 and £28,500 with options for increased hours and an enhanced salary. Additionally, generous perks such as a pension scheme and 25 days holiday are included.

Benefits

Bonus opportunity - 6% of annual salary

Pension contribution up to 14%

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits

Qualifications

• Ability to build rapport with customers and show empathy.
• Talented problem solver who challenges the status quo.
• Enjoys working with others for fantastic customer service.
• Ability to coach customers on digital platforms.
• Can handle difficult conversations effectively.

Responsibilities

• Communicate with customers about engaging with their pensions.
• Support customers via secure messaging, telephone, or LiveChat.
• Provide training and support to customers on products.

Skills

Great phone manner

Problem-solving skills

Empathy and rapport building

Understanding of digital platforms

Positive attitude

Job description

A leading insurance company in Windlesham is seeking a Customer Service Expert to enhance customer engagement. You'll communicate with customers to support their pension needs through various platforms. Ideal candidates are empathetic communicators with problem-solving skills and a positive attitude. This role offers a starting salary between £25,400 and £28,500 with options for increased hours and an enhanced salary. Additionally, generous perks such as a pension scheme and 25 days holiday are included.