Customer Service Specialist — Flexible Hours & Growth

Aviva; Normandy; Hybrid; GBP 33,000; Full time

Job summary

A leading insurance company in the UK is seeking a Customer Service Expert to provide outstanding support through various communication channels. The role offers a competitive salary starting from £25,400, with options for flexible hours and extensive training. The candidate should possess strong listening skills and a problem-solving mentality. The company encourages applicants from diverse backgrounds and offers significant benefits including a generous pension scheme and employee discounts.

Benefits

Competitive salary

6% annual bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Employee discounts

Free Aviva shares through the Matching Share Plan

Flexible benefits including sustainability options

Supportive wellbeing policies

Paid volunteering days

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to build rapport and show empathy.

Responsibilities

• Communicate with customers through secure messaging, phone, and LiveChat.
• Provide support in using the online platform.
• Deliver excellent customer service and engage with customers effectively.

Skills

Strong listening and questioning skills

Problem-solving ability

Ability to coach customers

Positive, can-do attitude

Job description

A leading insurance company in the UK is seeking a Customer Service Expert to provide outstanding support through various communication channels. The role offers a competitive salary starting from £25,400, with options for flexible hours and extensive training. The candidate should possess strong listening skills and a problem-solving mentality. The company encourages applicants from diverse backgrounds and offers significant benefits including a generous pension scheme and employee discounts.