Customer Service Specialist – Financial Services

Honeycomb; Belfast; On-site; GBP 28,000 - 32,000; Full time

Job summary

A Financial Services business in Belfast is seeking Customer Service Specialists for a full-time, permanent role. You will handle inbound inquiries, process complaints, and liaise with stakeholders to ensure high customer service standards. Ideal candidates will have experience in life and pensions products and financial services. This position offers a salary between £28K and £32K, along with a benefits package.

Benefits

Benefits package

Qualifications

• Demonstrable knowledge of administration of life and/or pensions products.
• Experience of working within financial services.

Responsibilities

• Respond to complaints from policyholders and financial advisors.
• Process complaints prioritizing as determined by the company.
• Liaise with internal and external parties to discuss specific complaints.
• Maintain a high level of service ensuring customers are kept informed.

Skills

Knowledge of life and pensions products

Experience in financial services

Job description

Honeycomb is delighted to partner with a Financial Services business to recruit for a team of Customer Service Specialists to join their growing team based in Belfast city. The roles are full time and permanent with the option of an immediate start for those successful. So for those looking a new role before Christmas. this is the ideal opportunity.

The Client

A Financial Services company who are expanding out their team based in Belfast city. They specialise in Life & Pensions and are looking for Customer Service Specialists with experience in this area.

The Role

The Customer Service Specialist will deal with inbound inquiries from policy holders and financial advisors. Typical duties will include:

• To respond to complaints received from policyholders and IFA's received via multichannel.
• Process complaints on policies in priority order as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
• Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for customers.
• Respond to customer complaints via a written response conducted in a professional and considerate manner to maintain good customer relations.
• Respond to customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
• Liaising directly with other departments to improve service and to suggest improvements where appropriate.
• To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures.
• Ensure that data security precautions are undertaken at all times to prevent the possibility of identity theft.
• Ensure that all policy fraud controls are followed to prevent fraudulent transactions against policies.
• To undertake any other duties as may be deemed appropriate by the Team Leader.

Criteria

• Demonstrable knowledge and understanding of the administration of life and/or pensions products
• Experience of working in financial services.

Package

• Salary £28 - £32K
• Benefits package

How to Apply

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.