Customer Service Specialist - Dry Bulk Logistics

Den Hartogh; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics service provider is seeking a Customer Service Representative to support their Dry Bulk team. The role involves ensuring efficient processing of transport orders, collaborating with Account Managers, and driving service improvements. Ideal candidates will have strong attention to detail, resilience, and communication skills, thriving in a fast-paced environment. The position offers a dynamic work culture and opportunities for personal development.

Benefits

Excellent pension and life assurance schemes

33 days of annual holiday

Cycle-to-work scheme

Access to exclusive perks and discounts

Employee Assistance Programme

Qualifications

• Exceptional attention to detail and organisational skills.
• Resilience under pressure and flexibility to adapt.
• Strong interpersonal and communication skills.
• Pro-active approach to customer centricity.
• Confidence in managing multiple priorities.

Responsibilities

• Provide operational support on dedicated customer accounts.
• Help manage the full order process from entry to delivery.
• Resolve day-to-day issues and coordinate with internal departments.
• Provide data and insights for financial and operational analysis.
• Collaborate with colleagues to support innovative transport solutions.

Skills

Attention to detail

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Ability to manage multiple priorities

Job description

A logistics service provider is seeking a Customer Service Representative to support their Dry Bulk team. The role involves ensuring efficient processing of transport orders, collaborating with Account Managers, and driving service improvements. Ideal candidates will have strong attention to detail, resilience, and communication skills, thriving in a fast-paced environment. The position offers a dynamic work culture and opportunities for personal development.