Customer Service Specialist – Branch Banking & Savings

Leeds Building Society; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Stevenage is seeking a proactive branch customer service representative to assist customers with savings products and related services. You will manage customer inquiries, maintain accurate records, and contribute to a positive in-branch experience. Ideal candidates will have strong customer service skills and attention to detail. The role features a supportive environment with competitive benefits including a bonus, pension contributions, and holiday schemes.

Benefits

Annual colleague bonus up to 12%

Matched pension contributions up to 10%

26 days holiday plus bank holidays

Colleague mortgage and saver products

Electric vehicle scheme/Cycle to Work scheme

2 days' volunteering per year

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
• Resilient and able to handle challenging customer situations.

Responsibilities

• Assist customers with all branch-based products and services.
• Open savings accounts for customers looking to invest or save.
• Perform daily admin tasks including booking appointments and ensuring customer records are accurate.

Skills

Customer service experience

Attention to detail

Resilience

Passion for good customer outcomes

Experience with Microsoft Office

Job description

A leading financial institution in Stevenage is seeking a proactive branch customer service representative to assist customers with savings products and related services. You will manage customer inquiries, maintain accurate records, and contribute to a positive in-branch experience. Ideal candidates will have strong customer service skills and attention to detail. The role features a supportive environment with competitive benefits including a bonus, pension contributions, and holiday schemes.