Customer Service Specialist- Aviva Home

Teleperformance; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Customer Service Representative to support Aviva Home customers. In this full-time role, you will process insurance inquiries, handle calls, and ensure compliance with FCA regulations. The position offers a competitive salary of £23,488.92 per annum, full training, and a supportive work environment from home. This is an excellent opportunity for individuals keen to provide exceptional service while growing their careers.

Benefits

28 days holiday including bank holidays

Potential job offer within 24 hours

Employee Assistance programme

Life Assurance Cover & Pension Scheme

Career development opportunities

Qualifications

• Proficient in using PC systems in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience in customer service environments.
• Ability to establish productive customer relationships.

Responsibilities

• Process inbound customer service inquiries for Aviva Home.
• Handle Aviva Home Insurance call demand effectively.
• Follow mandatory call scripts during customer interactions.
• Manage FCA regulated complaints comprehensively.
• Ensure compliance with strict FCA regulations.

Skills

PC systems proficiency

Verbal communication skills

Customer service experience

Attention to detail

Positive attitude towards feedback

Ability to build relationships

Typing speed

Professional demeanor

Job description

Overview

Responsibilities

Job Overview - Aviva Home Inbound Customer Service Specialist

• Start Date: 02/02/2026
• Salary: £23,488.92 Per Annum - £12.60 per hour
• Site: Work From Home
• Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours)
• Training: 36 Days (No holidays or appointments will be authorised during first 6 weeks of employment)
• Contract: Permanent
• Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)

Day to day responsibilities of the Customer Service Representative

• Inbound Customer Service processing Aviva Home customers policies
• Handling call demand for Aviva Home Insurance policies
• Adhering to mandatory call scripts on all calls
• Using multiple systems simultaneously
• Owning and handling FCA regulated complaints through to completion
• Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
• Identifying and recording vulnerability, where patience, empathy and support are critical
• Complying with strict FCA regulations around compliance with a key focus on customer protection

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Must be proficient in using/navigating PC systems within a fast-paced environment
• Fantastic verbal/communication skills
• Comprehensive experience within a customer service environment
• Have an open mind and positive attitude in response to feedback to help you improve
• The ability to establish collaborative customer relationships
• A good attitude and the ability to interact with lots of different people
• Strong written skills with the ability to show attention to detail
• Professional and friendly manner
• A good, consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence

Other Info/Work From Home Requirements

• Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place
• It is imperative that you maintain a professional working environment as you would if you were coming to an office
• It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations
• This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation

If you have any questions regarding this role see contact details below

Tel Number - 0800 100 180

Email - [e-mail]

Benefits of being a Customer Service Representative

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.

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