Customer Service Specialist

Crossing Hurdles; Remote; GBP 35,000 - 50,000; Full time

Job summary

A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities. Responsibilities include evaluating customer interactions for AI improvements and conducting quality audits to ensure effective communication. This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.

Qualifications

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Demonstrated expertise in conflict resolution and customer de-escalation.

Responsibilities

• Design and develop training data and realistic scenarios for AI systems.
• Conduct regular quality audits of AI generated conversations.
• Translate customer interaction insights into actionable recommendations.

Skills

Customer service experience

Written and verbal English communication

Multitasking in fast-paced environments

Conflict resolution expertise

Tech-savviness

Collaborative mindset

Job description

• Design and develop training data and realistic scenarios to improve AI driven customer service systems.
• Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
• Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
• Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
• Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
• Translate customer interaction insights into actionable recommendations for AI feature improvements.
• Stay current on customer service and AI best practices and apply them to model training workflows.

Requirements

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Strong multitasking ability in fast paced remote environments.
• Demonstrated expertise in conflict resolution and customer de escalation.
• Ability to convert customer needs and pain points into structured AI training inputs.
• Comfort working with technology and learning new platforms quickly.
• Collaborative mindset with a focus on continuous improvement.