Customer Service Specialist

CONNELLS GROUP; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading real estate management company is seeking a Customer Service Specialist to join their Lettings Department in Annesley. The role involves providing support to branches, landlords, and tenants, with a strong focus on customer service and effective query resolution. Ideal candidates will possess excellent communication skills and a team-oriented attitude. Benefits include training, workplace discounts, and a pension scheme.

Benefits

Aviva Digicare + workplace

Car leasing and cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Experience in a customer service role is beneficial.
• Ability to manage queries effectively.
• Strong communication skills across various channels.

Responsibilities

• Act as a central point of contact managing resolution of queries.
• Assist customers with general tenancy queries.
• Ensure deadlines and service levels are met.

Skills

Strong customer service skills

Confident communicator

Good team player

Ability to stay calm under pressure

Excellent negotiation and influencing skills

Excellent planning and organisational skills

Good analytical ability

Job description

Customer Service Specialist

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.

What's in it for you as a Customer Service Specialist

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Specialist

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Assisting customers with general tenancy queries
• Dealing promptly and courteously to communication with landlord, tenants, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Specialist

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skillsGood analytical ability

Benefits for a Customer Service Specialist

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.