Customer Service Specialist

DSV - Global Transport and Logistics; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics company is looking for a Customer Service Specialist in Feltham. This role involves timely communication with customers, monitoring deliveries, and problem-solving. Ideal candidates will have prior customer service experience and excellent communication skills. Competitive salary and various employee benefits are offered.

Benefits

Competitive Salary Package

Company bonuses

Enhanced Annual Leave

Salary Sacrifice Car Scheme

WeCare App for wellbeing support

LifeWorks app for discounts

Life Insurance

Eyecare Voucher Scheme

Qualifications

• Previous experience working in a customer service role.
• Ability to learn new systems quickly.
• Ability to work under pressure and re‑prioritise workload.

Responsibilities

• Communicate effectively with customers and internal departments.
• Monitor deliveries to ensure timely completion.
• Resolve complex customer queries and complaints.
• Liaise with operations to ensure commitments are met.
• Update the Order Management System with booking details.

Skills

Customer focused

Problem-solving

Excellent communication skills

IT skills

Ability to multitask

Attention to detail

Job description

Job Req Number: 101707
Time Type: Full Time

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit.

Role

Customer Service Specialist

Location

Feltham

Rotating shifts

Monday - Friday: 7:00-16:00, 8:00-17:00, 08:30-17:30, 9:00-18:00

This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. The successful candidate will ensure the safe, efficient transport of cargo in line with company procedures and legal requirements, meeting customer expectations and supporting company profitability.

What will you be doing?

• Timely and effective communication with customers, partners & internal departments via e‑mail & telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro‑active problem solving with customers and colleagues when issues arise.
• Resolving credit management queries where necessary.
• Handling complex customer queries or complaints that have been escalated.
• Developing and implementing customer service policies & procedures.
• Provision of PODs to meet customer requirements where necessary.
• Providing KPI and reports both externally and internally where required.
• Ensuring consignments are rated correctly to invoice in an accurate and timely manner.
• Ensuring that all delivery and collection consignments are conforming to correct information.
• Liaising with operations and overseas offices to ensure customer commitments are delivered upon.
• Updating and verifying the DSV Order Management System with customer booking details.

About You

• Be customer focused with dedication in your service delivery to meet customer needs.
• Excellent problem solver with previous experience working in a customer service role.
• Excellent communication skills both verbal/written with a polite & professional telephone manner.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Ability to work under pressure, re‑prioritising workload where necessary.
• Be reliable with the ability to multitask.
• Strong attention to detail, accuracy and numeracy.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• DSV offer company bonuses based on GP and offer a sickness incentive with potential to earn more over a year along with overtime being available as a Team Lead.
• In addition, we can offer access to a selection of employee benefits, such as:
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars.
  • Salary Sacrifice Cycle Scheme.
  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
  • LifeWorks app for access to cashback and discounts on high street and online brands.
  • Life Insurance and which includes access to expert probate support.
  • Eyecare Voucher Scheme.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations. Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.