Customer Service Specialist

J.P. Morgan; City of Edinburgh; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading global financial institution in Edinburgh is looking for a Customer Service Specialist to provide exceptional service to customers with complex needs. The role involves resolving issues, collaborating with teammates, and educating clients on digital services. Ideal candidates will have a passion for customer service and proven experience in a fast-paced environment. The position offers flexible working hours and a variety of shifts throughout the year.

Benefits

Flexible Working Hours

Variety of Shifts

Qualifications

• Customer service experience in financial services, banking or a contact centre environment.
• Strong verbal and written communication skills, be an active listener.
• Proven experience in a fast-paced customer experience environment.

Responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact.
• Educate and assist customers with our digital app.

Skills

Customer service experience in financial services, banking or a contact centre environment

Strong verbal and written communication skills

Ability to understand customer needs

Problem-solving skills

Team collaboration

Job description

Elevate Your Career by joining us as Customer Service Specialist at Chase Bank!

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023, 2024 and 2025!, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

Why Chase?

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities, and skills

• Customer service experience in financial services, banking or a contact centre environment.
• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

What We Offer

• Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!