Customer Service Specialist

Ultimate Banking Ltd; Brierley Hill; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent UK banking institution is seeking a Customer Service Specialist in Bromsgrove. This role involves engaging with customers, resolving inquiries, and contributing to branch targets. Ideal candidates will have experience in financial services, strong communication skills, and a community-focused approach. Competitive salary up to £25,250 and excellent benefits offered.

Benefits

Generous pension scheme

Private medical insurance

30 days annual leave plus bank holidays

Qualifications

• Experience in a similar customer service role in financial services.
• Passion for delivering strong customer solutions.
• Confident in exploring member needs and providing solutions.

Responsibilities

• Engage with members to understand their needs.
• Resolve enquiries while maintaining high customer satisfaction.
• Contribute to branch and corporate targets.
• Support customers with account management tasks.

Skills

Customer service experience

Strong communication skills

Proactive problem solving

Team collaboration

Community engagement

Job description

Customer Service Specialist

Bromsgrove – 35 hrs per week - 08.45 til 16:15 & Saturdays 09:00 til 12:00 on a rota – with this half day taken in lieu during Monday to Friday.

To £25,250 dependent on experience+excellentbenefits& discretionary bonus

Our client is a building society who are opening a new branch in Bromsgrove town centre, Worcestershire. Your role is to be responsible for building lasting relationships with new and existing customers, guiding and supporting them through their key life milestones.

Key responsibilities of the Customer Service Specialist include:

• Having meaningful conversations with members to understand their needs and match them with the right solutions.
• Delivering excellent customer service by resolving enquiries and maintaining high satisfaction.
• Managing till operations and maximising every counter interaction.
• Supporting customers with account management tasks.
• Working collaboratively across the Society to deliver strong customer outcomes.
• Contributing to branch and corporate targets.
• Using our financial products to support members through key life events.
• Engaging with local communities, businesses, and partners.

Required skills & experiences:

• Experience in a similar face to face customer service role from within the Financial Services sector.
• Passionate about delivering strong customer solutions.
• Collaborative and committed to providing excellent service for members.
• Curious and proactive, confident in exploring data, member needs, and better solutions.
• Approachable, helpful, and community-focused, always putting members first.
• Clear and concise communicator across all channels.
• Comfortable challenging the status quo and driving improvement.
• Keen to learn and grow, with plenty of opportunities for development.

Training:

8-to-12-week duration in the Dudley/Brierley Hill area and travel expenses will be paid for the period of training until the Bromsgrove branch is available for employees to work from in 2026.

This is a great opportunity for a face to face customer service specialist from the financial services sector to take the next step in their career. You’ll receive strong support from the wider business along with first-class training. In return, you can expect:

• A salary of up to £25,250
• Generous pension scheme
• Private medical insurance
• 30 days’ annual leave plus bank holidays

If this role sounds like your next challenge, we look forward to receiving your application.