Customer Service Specialist

ao.com; Bolton; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading home appliances company in Bolton is seeking a dedicated Customer Service Representative to provide exceptional service and handle customer queries effectively. Ideal candidates should possess strong problem-solving capabilities and experience in a customer service environment. This role offers a clear pathway for personal development and competitive earnings, with the initial training conducted on-site before transitioning to a hybrid model.

Benefits

25 days holiday plus bank holidays

5% pension contribution from the company

Discounted gym membership

Enhanced family leave policies

On-site perks including free breakfast and parking

Qualifications

• Experience in a customer service role is required.
• Must be resilient and able to handle multiple tasks effectively.
• Excellent listening skills to ensure customer needs are met.

Responsibilities

• Deal with a variety of customer calls, from delivery issues to product inquiries.
• Use different computer systems, requiring good technical confidence.
• Work towards targets to deliver excellent customer service.
• Manage a rotational shift of 40 hours per week.

Skills

Problem-solving

Multitasking

Listening

Organizational skills

Customer service experience

Job description

At AO our customers are at the heart of everything we do. Making our mums proud, and treating everyone like our gran are two values that run through our contact centre, so you’ll be at the other end of the phone bringing our values to life.

We know not everything always goes to plan, but our customers trust us to fix it. Don’t just take our word for it, we’ve got over 600k trust pilot reviews showing exactly how we go above and beyond!

We’re not only passionate about our customers, we’re passionate about our people too. We offer a clear progression path, so the more you learn… the more you earn, our top earners take home £33,145.

We are currently recruiting for a start date of Monday 1st December 2025

Here's What You Can Expect To Be Doing

• You’ll deal with loads of different calls from manufacturer issues through to delivery issues, and sometimes even help our drivers on the road.
• You’ll be using different computer systems, so you’ll need be pretty confident and a quick learner.
• You’ll work to targets to make sure our customers have the best service.
• Working 40 hours a week between 7am-7pm on a rotational shift basis Monday - Sunday.
• We’ll need you in the office for the first 3 months, after that you’ll split your time between home and the office.

A Few Things About You

• Driven to hit weekly targets and take control of your own personal development.
• Enjoy solving problems and doing the right thing.
• Working in a fast paced role means you’ll need to be really organised and have skill for multitasking.
• Our customers come to us again and again thanks to our amazing customer service, so this needs to shine through every day.
• We know not everything goes to plan, so you’ll need to be resilient and do everything you can to help.
• You’ll need to have experience in a customer service role.
• Listening is super important, our customers need to feel heard.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.