Customer Service Specialist

AO.com; Basford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading electrical and appliances retailer in Basford is looking for a Customer Service Specialist. You will address customer issues, provide excellent support, and handle both inbound and outbound calls. The ideal candidate should possess strong communication skills and a customer-focused attitude. Enjoy benefits like 33 days of holiday and subsidised gym membership in a supportive team environment.

Benefits

33 days holiday

Chance to win free tickets at the AO arena

Subsidised gym membership

At least 5% pension contribution

Health cover options

Qualifications

• Experience in customer service is beneficial.
• Ability to achieve KPIs while remaining customer-focused.
• Clear understanding of great customer service.

Responsibilities

• Provide excellent customer service through calls.
• Solve queries with a positive outcome.
• Ensure successful delivery setups.

Skills

Customer service skills

Strong communication skills

Listening ability

Job description

About The Role

Shift Pattern: 37.5 hours per week working 5 out of 7 days.

Contract type: Full time and permanent contract

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you, including wider departments, you will have the tools you need to provide the best customer service possible.

Responsibilities

You will be focused on providing excellent customer service by answering all customer calls and providing a positive outcome on all queries, along with day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers' deliveries fall in line with lead times, our postcode matrix, and survey requirements to ensure each delivery is set up for success.

Requirements

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer-focused. Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

About Us

When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).

We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.

Benefits

• 33 days holiday (including bank holidays)
• Chance to win free tickets every month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• Health cover with standard package but options to upgrade