Customer Service & Service Centre Coordinator - Maritime Industry

Caddy Group Limited; Margate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading maritime technology company in Margate is seeking a proactive Customer Service & Service Centre Coordinator. This role involves managing relationships with customers and service centres, responding to enquiries, and coordinating orders. The ideal candidate will have experience in customer service or coordination within technical fields. Strong communication and multitasking skills are essential, along with proficiency in ERP/CRM systems.

Qualifications

• Experience in a customer service or coordination role, ideally within maritime, electronics, or technical industries.
• Positive attitude, with a readiness to support customers.

Responsibilities

• Building strong relationships with distributors and global service centres.
• Responding to customer enquiries quickly and professionally.
• Managing orders, service requests, and warranty claims.
• Collaborating with sales, technical, and operations teams.

Skills

Excellent communication skills

Multitasking skills

Customer service experience

Detail-oriented

Tools

ERP systems

CRM systems

Job description

Customer Service & Service Centre Coordinator - Maritime Industry

Are you a natural communicator who loves solving problems and keeping things running smoothly?

We're working with a leading name in the maritime technology industry who are looking for a proactive Customer Service & Service Centre Coordinator to join their friendly, fast-paced team.

In this role, you'll be the key connection between customers, distributors, and service centres, making sure every query is handled efficiently and every partner feels supported. You'll manage global service centre relationships, coordinate orders and repairs, and help spot patterns or technical issues before they become bigger problems.

It's a brilliant opportunity for someone with great people skills, strong organisation, and an eye for detail who wants to grow in an innovative, internationally recognised business.

What You'll Be Doing

• Building strong relationships with distributors and global service centres
• Responding to customer enquiries quickly and professionally
• Managing orders, service requests, and warranty claims through IFS (or similar systems)
• Spotting and reporting product trends or recurring technical issues
• Collaborating with sales, technical, and operations teams to ensure smooth communication across the business

What We're Looking For

• Experience in a customer service or coordination role, ideally within maritime, electronics, or technical industries
• Excellent communication and multitasking skills
• Comfortable using ERP or CRM systems
• Positive, detail-oriented, and always ready to go the extra mile for customers

Join a company that's shaping the future of maritime safety and communication — and be part of a team that truly values collaboration, innovation, and great customer service.

Interested? Apply today or get in touch to find out more