Customer Service & Scheduling Coordinator

Morson Edge; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service & Scheduling Coordinator in Coventry. This role emphasizes strong customer service skills and offers a supportive team environment to handle customer inquiries and manage tasks effectively. Ideal candidates should be communicative, organized, and capable of working in a fast-paced setting, with comprehensive training provided for systems like SAP and Salesforce.

Benefits

Training and development opportunities

Supportive team environment

Monday-Friday hours

Qualifications

• Strong customer service experience preferred, ideally in a call centre or admin role.
• Effective communication, especially during difficult conversations.
• Willingness to learn new systems and software.

Responsibilities

• Handle inbound and outbound customer queries professionally.
• Relay messages between teams and customers.
• Manage permits and dispatch tasks as needed.
• Ensure accurate job updates to maintain workflow.

Skills

Strong customer service experience

Confident communicator

Problem-solving skills

Ability to work in a fast-paced environment

Tools

SAP

Salesforce

Job description

Location: Coventry
Hours: Monday‑Friday, 8 am‑4 pm or 9 am‑5 pm
Pay: £13.49 per hour
Contract: Full‑time, long‑term contract
Overtime: Time and a half (rarely required)

About the Role

Morson Edge is recruiting on behalf of Severn Trent for a Customer Service & Scheduling Coordinator to support essential operational work across the network. This role is perfect for someone with strong customer service experience, great common sense, and the ability to pick up new systems quickly.

You’ll be supporting teams working on follow‑on jobs such as civils repairs, frames and covers, patching and lining. You’ll also learn permitting and dispatching processes, helping to keep jobs on track and customers informed.

What You’ll Be Doing

• Handling inbound & outbound customer queries and providing clear, professional updates
• Relaying messages to field teams/engineers and customers if jobs change or issues arise
• Learning and managing permits and dispatching tasks
• Working across multiple systems (full training provided)
• Supporting planners with follow‑on work
• Ensuring accurate job updates to keep works flowing smoothly

What We’re Looking For

• Strong customer service experience (call centre or admin experience ideal)
• Confident communicator who can handle difficult conversations calmly
• Someone with common sense and the ability to problem‑solve
• Comfortable working across several systems at once
• Willingness to learn SAP, Salesforce and internal systems (full training provided)
• Reliable, organised and able to work in a fast‑paced environment

Why Join?

• Work as part of an essential utilities provider
• Great training and development opportunities
• Friendly, supportive team environment
• Monday‑Friday hours with minimal overtime

Interested?

Apply today and a member of the Morson Edge team will be in touch.