Customer Service Scheduler – Field Ops & Compliance

South West Water; Bournemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading water services provider in Bournemouth is seeking a Customer Service Scheduler to join their team. This full-time position involves managing customer contracts, scheduling work, and ensuring efficient operations. Candidates should have experience in scheduling or logistics and strong administrative skills. The role offers career progression and an attractive benefits package including generous holidays and a contributory pension.

Benefits

Generous holiday allowance

Competitive loyalty scheme

Discretionary bonus

Competitive contributory pension

Health benefits

Qualifications

• Experience in scheduling or logistics with the ability to manage and optimise field teams work.
• Strong numeracy and excellent MS Office skills.
• Experience in customer service administration ideally in commercial environments.
• Excellent organisational skills with attention to detail.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Manage scheduling of assigned work and drive business growth.
• Contact customers to confirm appointments for technicians.
• Plan and schedule works to meet contract KPIs.
• Support account management team with contracted works.

Skills

Scheduling or logistics experience

GCSE / A-level or NVQ Level 2 in Administration

Customer service administration experience

MS Office skills including Excel

Organisational skills

Effective communication skills

Collaborative team player

Positive attitude

Education

GCSE / A-level or NVQ Level 2 in Administration

Tools

Legionella Control Management Software

Microsoft Office (Excel)

Job description

A leading water services provider in Bournemouth is seeking a Customer Service Scheduler to join their team. This full-time position involves managing customer contracts, scheduling work, and ensuring efficient operations. Candidates should have experience in scheduling or logistics and strong administrative skills. The role offers career progression and an attractive benefits package including generous holidays and a contributory pension.