Customer Service / Sales Team Leader

Kairos Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A manufacturing business in Staffordshire is seeking an experienced Customer Service / Sales Team Leader to oversee the day-to-day operations of a busy team. The successful candidate will have a strong background in leading customer service teams within the manufacturing sector, with a focus on delivering exceptional customer experiences. This full-time role offers various benefits including profit sharing and a company pension.

Benefits

Profit sharing

Company pension

Additional leave

Company events

Free parking

Sick pay

Discounted or free food

Free flu jabs

Qualifications

• Proven experience leading customer service or internal sales teams in a manufacturing environment.
• Minimum four years of team management experience.
• B2B experience of at least five years.

Responsibilities

• Lead and support a team of around 12 customer service and sales support staff.
• Ensure accurate order processing and excellent customer communication.
• Monitor team performance and provide regular coaching.

Skills

Strong leadership skills

Excellent interpersonal and communication skills

Confident analysing KPIs and performance metrics

Strong IT skills including CRM systems and MS Office

Commercial awareness

Job description

Customer Service / Sales Team Leader (packaging background)

Full time | Permanent

Salary : DOE

Location : Staffordshire (fully onsite)

We're supporting a fast growing, award winning manufacturing business in their search for an experienced Customer Service / Sales Team Leader. This is an excellent opportunity for a strong people manager to lead and develop a busy customer service and internal sales team across two UK sites.

About the Role

As Customer Service / Sales Team Leader, you will oversee the day to day performance, development and operational efficiency of the customer service, order processing and internal sales functions. Your focus will be on delivering outstanding customer experience, ensuring accurate and efficient order handling, and supporting the achievement of overall sales and business targets.

Key Responsibilities

• Lead, motivate and support a team of around 12 customer service, sales support and administrative staff across two sites.
• Oversee daily operations to ensure accurate order processing and excellent customer communication.
• Maintain high customer satisfaction levels, resolving any issues efficiently and professionally.
• Monitor team performance, KPIs and workload, providing regular coaching and development.
• Support the wider sales function by helping to manage pipeline activity, upselling and cross selling opportunities.
• Work collaboratively with Business Development and Account Management teams to achieve shared objectives.
• Deliver clear, accurate reporting on customer service performance, order activity and operational trends.
• Uphold company values, culture and service standards throughout the team.
• Support HR related responsibilities such as recruitment, performance management and team development.

Skills and Experience

• Proven experience leading customer service or internal sales teams within a fast paced manufacturing environment.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• Excellent interpersonal and communication skills.
• Confident analysing KPIs, performance metrics and customer trends.
• Strong IT skills including CRM systems, reporting tools and MS Office.
• Commercial awareness and the ability to support sales focused activities.
• Experience in FMCG, print, labels or similar sectors is required.
• Minimum four years of team management experience.
• B2B experience of at least five years.

Benefits

• Profit sharing
• Company pension
• Additional leave
• Company events
• Free parking and on site parking
• Sick pay
• Discounted or free food
• Free flu jabs