Customer Service & Sales Support Administrator

Office Angels; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading employment agency is seeking a Customer Service & Sales Support Administrator in Yate. The role involves acting as the first point of contact for customers, maintaining accurate records, and providing administrative support to sales managers. Ideal candidates will have strong organisational skills and previous experience in customer service. The position offers numerous benefits including 25 days annual leave and a health plan.

Benefits

25 days annual leave + bank holidays

Medicash health plan

Free onsite parking

Enhanced pension contributions

Free fruit, tea, coffee, and breakfast

Qualifications

• Previous experience in customer service and office administration.
• Strong organisational and time management skills.
• Ability to work under pressure and adapt to change.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving ability.
• Confident working independently and as part of a team.

Responsibilities

• Act as the first point of contact for customers.
• Keep customers informed about lead times and order status.
• Maintain accurate records in the CRM system.
• Support sales managers with administrative tasks.
• Arrange and attend customer meetings and trade shows.
• Prepare bespoke agreements and manage sample requests.
• Respond to emails within 1 hour with clear timelines.

Skills

Customer service experience

Office administration

Organisational skills

Time management

Communication skills

Interpersonal skills

Attention to detail

Problem-solving

Job description

Overview

Customer Service & Sales Support Administrator

📍 Location: Yate
💰 Salary: £29,500 per annum
🕒 Hours: Monday to Friday, 8:30 AM - 5:00 PM
📄 Full-Time | Permanent

Are you passionate about delivering exceptional customer service and supporting a busy sales team? We are seeking a highly organised and proactive Customer Service & Sales Support Administrator to join our client’s dynamic team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.

Responsibilities

• Act as the first point of contact for customers, ensuring queries are handled promptly and professionally.
• Keep customers informed about lead times, order status, and any delays.
• Maintain accurate records in the CRM system and ensure all documentation is audit-compliant.
• Support sales managers with administrative tasks, including price lists, product specifications, and promotional materials.
• Arrange and attend customer meetings, trade shows, and assist with new product launches.
• Prepare bespoke agreements, reports, and manage sample requests.
• Respond to emails within 1 hour and provide clear timelines for resolution.

What We're Looking For

• Previous experience in customer service and office administration.
• Strong organisational and time management skills.
• Ability to work under pressure and adapt to change.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving ability.
• Confident working independently and as part of a team.

Benefits

• 25 days annual leave + bank holidays
• Medicash health plan
• Free onsite parking
• Enhanced pension contributions (salary sacrifice scheme with 6% employer and 4% employee contribution)
• Free fruit, tea, coffee, and breakfast every day (including bread, crumpets, and spreads)

📩 Apply today by emailing your cv to [e-mail].

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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