Customer Service & Sales Advisor

Search Consultancy LTD; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A fast-growing Manchester-based business is seeking a Customer Service & Sales Advisor to deliver outstanding customer experiences. This full-time role involves responding to customer inquiries, guiding them to the right solutions, and ensuring a first-class experience. Enjoy a competitive salary of £24,735 plus uncapped bonuses, hybrid working options, and a range of benefits including generous holidays.

Benefits

No weekends

Early finish Fridays

Uncapped bonus

Hybrid working flexibility

25 days holiday plus bank holidays

Qualifications

• Experience in a regulated environment is required.
• FCA environment experience preferred.
• Strong verbal communication and listening skills essential.

Responsibilities

• Respond to inbound calls from customers.
• Guide customers to the right solution based on their needs.
• Ensure every interaction is positive.

Skills

Telephone-based customer service

Sales experience

Strong verbal communication

Empathetic approach

Job description

Customer Service & Sales Advisor

• Location: Manchester City Centre
• Salary: £24,735 basic + uncapped bonus (OTE £30,000+)
• Hours: Mon-Thurs 9am-5:30pm | Fri 10am-4pm
• Contract: Full-time, permanent
• Holidays: 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

Are you passionate about delivering outstanding customer experiences and looking for a role that combines service with sales? Join a fast-growing Manchester-based business as a Customer Service & Sales Advisor, where your enthusiasm and people skills will be rewarded with great pay, supportive training, and real career development.

What You'll Be Doing:

• Responding to inbound calls and warm leads from customers who've requested a call via the website (dealing with the renewal process for an insurance policy)
• Taking a consultative approach to understand customer needs and guide them to the right solution
• Handling queries professionally and efficiently, ensuring every interaction is a positive one
• Putting the customer at the heart of everything you do, delivering a first-class experience

What We're Looking For:

• Experience telephone-based customer service or sales experience in a regulated, environment.
• FCA Environment experience
• Strong verbal communication and listening skills.
• Friendly, empathetic, and consultative approach to customer interactions.

What's in it for you?

• No weekends - enjoy a healthy work-life balance
• Early finish Fridays - start your weekend sooner
• Uncapped bonus - your effort directly impacts your earnings
• Hybrid working - flexibility to work from home following probation period
• Holidays 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.