Customer Service & Sales Adviser

Avenue Scotland; Scotland; On-site; GBP 29,000 - 35,000; Full time

Job summary

A local client in Scotland is seeking an Inside Sales Adviser to join their Sales and Customer Service team. The role involves managing sales activities, ensuring timely follow-ups, and maintaining CRM accuracy. Ideal candidates will have proven telephone sales experience and strong communication skills. The salary is up to £35,000 with OTE of £40,000, along with an excellent benefits package.

Qualifications

• Proven sales experience in telephone or field sales.
• Track record of over-achieving sales targets.
• Ability to multi-task and manage time effectively.

Responsibilities

• Complete bronze quote follow ups under £2000.
• Adapt customer quotations and maximize profitability.
• Ensure accurate recording of quotes and feedback.

Skills

Dynamic, motivated and hungry for sales success

Proven sales experience

Strong phone selling skills

Ability to upsell and cross sell

Excellent communication skills

Strong attention to detail

Tools

CRM systems

Job description

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team. Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.

• Being responsible for completing bronze quote follow ups, below 2000 in revenue.
• Adapt customer quotations if required, ensuring profitability is maximised by up‑selling and cross‑selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

To be suitable for this busy and challenging role you will have the following key skills and experience:

• Dynamic, motivated and hungry for sales success
• Proven sales experience - either telephone based or field based
• Track record of over‑achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi‑task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation

In return you will receive basic salary of up to 35,000pa plus bonuses (OTE 40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.

Please send CV ASAP for consideration.

INDPERM