Customer Service & Sales Adviser

Avenue Scotland; Kirkcaldy; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading sales company based in Kirkcaldy is seeking an Inside Sales Adviser to enhance their Sales and Customer Service team. In this role, you will be responsible for managing quotes, ensuring customer satisfaction, and maximizing sales through upselling and cross-selling. The position offers a competitive salary of up to £35,000 per annum plus bonuses, fully office-based from Monday to Friday.

Benefits

Bonus potential (OTE £40k)

Excellent benefits package

Qualifications

• Proven sales experience – either telephone based or field based.
• Track record of over-achieving targets.
• Ability to upsell and cross-sell relevant items.

Responsibilities

• Responsible for completing bronze quote follow-ups.
• Ensures timely follow-up on all quotations to maximise sales opportunity.
• Processes sales orders quickly and accurately.

Skills

Dynamic, motivated and hungry for sales success

Proven sales experience

Strong phone selling skills

Excellent communication skills

Strong attention to detail

Skilled in negotiation

Tools

CRM systems

Job description

About the role

Our established Kirkcaldy based client requires an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, you will demonstrate a high level of selling competency and organisational skills while working within a team environment, providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.

Key responsibilities

• Being responsible for completing bronze quote follow‑ups, below £2000 in revenue.
• Adapting customer quotations if required, ensuring profitability is maximised by up‑selling and cross‑selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensuring all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

Required skills and experience

• Dynamic, motivated and hungry for sales success.
• Proven sales experience – either telephone based or field based.
• Track record of over‑achieving targets.
• Strong phone selling skills and active listening.
• Ability to upsell and cross‑sell relevant items to increase margin.
• Familiarity with CRM systems and practices.
• Building effective working relationships with internal and external customers.
• Excellent communication skills.
• Ability to multi‑task, prioritise, and manage time effectively.
• Ability to influence.
• Strong attention to detail.
• Skilled in negotiation.

Compensation and Benefits

In return you will receive a basic salary of up to £35,000pa plus bonuses (OTE £40k) and an excellent benefits package. Hours for the role are Monday to Friday and fully office based.

Please send CV ASAP for consideration.