Customer Service Returns Agent - Car Rental (Manchester)

Europcar Group UK Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental company in Manchester is seeking a Customer Service Returns Agent to join their team at Manchester Airport. The role involves assisting customers during vehicle returns, ensuring high standards of customer service and operations. Ideal candidates should possess a valid driving licence, excellent communication skills, and the ability to work in a fast-paced environment. Benefits include competitive salary, holiday entitlement, and various discounts. Apply today to be part of our dynamic team and start your career with us!

Benefits

Competitive Basic Salary

Starting on 6 weeks holiday

Pension and life insurance scheme

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on EE mobile phone contracts

Discounted hotel rates

Cycle2Work program

Free annual eye tests

Confidential legal support service

Career progression and development

Qualifications

• Minimum of 4 years driving experience required.
• Excellent face-to-face interpersonal skills essential.
• Flexibility for various shifts, including evenings and weekends.

Responsibilities

• Assist customers in receiving and returning vehicles promptly.
• Maintain excellent customer service and damage standards.
• Accurately complete all administrative tasks per procedures.
• Process workshop vehicles according to guidelines.

Skills

Full, valid clean driving licence

Excellent communication skills

Teamwork in fast-paced environment

Flexibility in working hours

Job description

A leading car rental company in Manchester is seeking a Customer Service Returns Agent to join their team at Manchester Airport. The role involves assisting customers during vehicle returns, ensuring high standards of customer service and operations. Ideal candidates should possess a valid driving licence, excellent communication skills, and the ability to work in a fast-paced environment. Benefits include competitive salary, holiday entitlement, and various discounts. Apply today to be part of our dynamic team and start your career with us!