Customer Service Returns Agent

Europcar Group UK Limited; Hounslow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Hounslow is seeking a Customer Service Returns Agent. You will provide exceptional customer service while assisting customers in the vehicle return process. The ideal candidate will have excellent communication skills, a clean driving licence, and a passion for service. The role offers competitive salary and various benefits including holiday and career development opportunities.

Benefits

Competitive Basic Salary

Starting on 6 weeks holiday

Pension and life insurance scheme

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on mobile phone contracts

Discounted hotel rates

Cycle2Work scheme

Free annual eye tests

Confidential legal support service

Career progression and development

Qualifications

• Full, valid clean driving licence with a minimum of 4 years driving experience.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Work closely with staff to ensure timely vehicle returns.
• Maintain customer service excellence and damage standards.
• Complete all administration accurately per procedures.
• Process workshop vehicles following operating procedures.

Skills

Clean driving licence

Excellent communication skills

Interpersonal skills

Flexibility in working hours

Teamwork

Job description

Europcar is the European car and van rental leader with a premium positioning.

Europcar is looking for Customer Service Returns Agent

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Heathrow location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary

• Starting on 6 weeks holiday (including bank holidays), increasing with length of service

• Pension and a life insurance scheme

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests

• Confidential legal and support service through BUPA

• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.

• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.

• Ensure all administration is completed accurately according to operating procedures.

• Process all workshop vehicles according to operating procedures.

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required

• Excellent communication and face to face interpersonal skills

• Ability to work as part of a team in a fast-paced environment

• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.

• Car rental/sales experience is desirable but not essential (training will be provided

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.