Customer Service Resource Planner

Anglian Water; Lincoln; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading water utility company in Lincoln is seeking a Planner to join their team. This role involves organising workloads, coordinating with stakeholders, and ensuring efficient resource allocation. Candidates should demonstrate strong administration and communication skills, and the ability to manage time effectively. The position offers full training and excellent career progression opportunities.

Benefits

Private health care

Flexible benefits

Generous annual leave

Bonus scheme

Qualifications

• Ability to handle multiple tasks and work under pressure.
• Demonstrating initiative and accountability.
• Ability to manage time efficiently.

Responsibilities

• Organise and prioritise tasks based on priority and resource availability.
• Ensure efficient allocation of resources and meet customer expectations.
• Coordinate with internal and external stakeholders to ensure work is carried out on time.
• Make informed decisions to adapt schedules as circumstances change.
• Collaborate with team members to optimise resource allocation.
• Maintain accurate records related to work scheduling.

Skills

Good administration skills

Excellent communication skills

Ability to work independently and as part of a team

Ability to prioritise tasks

Flexible and adaptable

Job description

Location: Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £25,000, rising to £26,000

Opportunity for hybrid working

4x positions available

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Do you have excellent customer service skills and an ability to prioritise your workload?

Are you looking to join a team who can offer excellent career progression opportunities?

If so, we may have the perfect role for you.

What will I be doing?

• Organise and prioritise tasks based on priority and resource availability
• Ensuring efficient allocation of resources and meeting customer expectations.
• Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
• Make informed decisions and adapt schedules in response to changing circumstances.
• Collaborate with team members to optimise resource allocation
• Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a planner?

• Good administration skills, with the ability to handle multiple tasks and work under pressure.
• Ability to work independently and as part of a team, demonstrating initiative and accountability.
• Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
• Ability to prioritise tasks and manage time efficiently.
• A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
• Followed by a full mentoring programme with experienced planners.
• Ongoing support from Team Leaders and colleagues.

What hours will I work?

• You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30pm, involving various shifts.
• Weekend work will be required.

As a valued employee, you'll be entitled to:

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave - rising with length of service and the ability to buy more
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

Start date: 26th January 2026

Closing date: 7th December 2025

Interviews: Between 15th and 17th December 2025

#loveeverydrop