Customer Service Representatives (French + another European language)

Venn Group; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative based in Watford. The role is hybrid and involves managing customer orders and inquiries efficiently. Candidates should have relevant experience in customer service, and fluency in French is required while additional languages like Dutch, German or Spanish are a plus. The company offers 33 days of holiday and other benefits, making it an attractive position for motivated professionals.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Experience in customer service or administration.
• Fluent to a business proficiency in French, both written and spoken.
• Fluent to a business proficiency in Dutch, German, or Spanish, both written and spoken.

Responsibilities

• Answer customer enquiries to provide efficient service.
• Manage customer orders from entry to billing.
• Update and manage tickets for customer enquiries.
• Resolve customer complaints and queries.

Skills

Customer service experience

Fluent in French

Fluent in Dutch or German or Spanish

Job description

Permanent Vacancy - Customer Service Representative

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

Working hours are variable as this team work in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Criteria

• Experience in customer service or administration
• Fluent to a business proficiency, both written and spoken, in French
• Fluent to a business proficiency, both written and spoken, in Dutch, German or Spanish

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes.