Customer Service Representative - Walk In Center

TTEC; Cornholme; On-site; GBP 13,360 - 17,471; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Customer Care Representative to be onsite in Portsmouth, VA. You will respond to customer inquiries, research issues, and resolve problems to ensure a positive experience. The role emphasizes helpful interactions, ownership, and a friendly, solution-focused approach.

Base wage starts at $15.50 per hour with a potential performance bonus and benefits. This is an onsite position within reach of the Portsmouth offices and involves joining a global, values-driven team.

Qualifications

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

High school diploma

Computer experience

Education

High school diploma or equivalent

Job description

Customer Service Representative (Onsite, Portsmouth, VA)

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires you to reside within 75 miles of Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or at 1701-C Church St. Norfolk, VA 23504.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, be it face to face or over the phone, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $15.50 per hour plus performance bonus and opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

US-VA-Portsmouth

Job

Customer Care Representative