Customer Service Representative - Uncapped Commission

JR United Kingdom; Morecambe; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking dynamic sales advisors to join their team in Lancaster. This role offers a fantastic starting salary with opportunities for growth, alongside flexible working options to support your personal life. You will engage with customers to enhance their digital experiences, offering tailored products and services without the pressure of hard sales. With comprehensive training, a supportive team culture, and a range of benefits including healthcare and generous family leave, this is a perfect opportunity for those looking to build a rewarding career in sales.

Benefits

Online GP access

Paid carer’s leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confidence in talking and building relationships.
• Ability to negotiate and understand customer needs.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss and recommend suitable products based on customer needs.

Skills

Verbal Communication

Customer Relationship Management

Negotiation Skills

Job description

Job Description

Location: EE Lancaster Contact Centre

Full Time: 37.5 hours per week

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, whichever way you choose to grow your family.
• Hugediscounts on EE & BT products including your mobile and broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting you in achieving your career goals.
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work upfront.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?