Customer Service Representative - Service Advisor

AB Volvo; Inverness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global automotive group in Inverness is looking for a skilled Customer Service Representative to provide exceptional service, manage scheduling, and support customer relations. The ideal candidate will excel in a fast-paced environment, be team-oriented, and possess excellent communication skills. The role offers a competitive salary and various employee benefits including generous leave and wellness support.

Benefits

Maternity & Adoption Leave full and half pay

Employee Assistance Programme

Salary sacrifice EV car scheme

Generous holiday allowance

Discounts on various purchases

Access to fitness perks

Qualifications

• Ability to work in an organized and methodical manner in a fast-moving environment.
• Friendly and helpful with a desire to deliver excellent customer service.
• Ability to effectively communicate to customers and colleagues.
• To identify customers’ needs and propose appropriate solutions.
• Calm and patient in a dynamic business environment.
• Flexibility in response to changing circumstances.
• Team-oriented approach.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Be the face of Volvo Group UK, offering exceptional service at the reception.
• Plan and schedule customer service appointments.
• Handle seamless booking of MOTs and planned work.
• Provide timely customer updates and maintain accurate records.
• Ensure the accuracy of job documentation from the workshop.
• Prepare invoices for customers and maintain positive relationships.
• Support the depot with various administrative tasks.

Skills

Organized and methodical work

Excellent customer service

Effective communication

Problem-solving

Calm under pressure

Flexibility

Team-oriented

Computer literacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service Representative - Service Advisor

Location: Inverness, GB, IV1 1SU

Position Type: Professional

Customer Service Representative (CSR)

Salary: Competitive Salary

Shifts: 39 hours per week. 09.30-18.00 Mon-Thurs, 10.30-18.00 Fri

Customer Relations & Reception Management

Be the face of Volvo Group UK, offering exceptional service by managing the reception area and acting as the main point of contact for customers. Your friendly and professional demeanor will set the tone for every interaction.

Service Scheduling & Planning

Take charge of the planning and scheduling of customer service appointments, ensuring smooth operations by coordinating the workshop planner and customer service plans with precision.

MOT and Service Coordination

Handle the seamless booking of MOTs and both planned and unscheduled work in compliance with VOSA requirements, ensuring that every detail aligns with industry standards.

Communication & Updates

Keep customers in the loop by providing timely updates before, during, and after any work is completed. Maintain accurate records in the workshop planner and relevant systems to ensure smooth communication across teams.

Contract & Service Details

Update customers and workshop teams on contract types and work progress, proactively liaising between the two to ensure all incremental work is authorised promptly.

Job Documentation Accuracy

Ensure the accuracy of job documentation received from the workshop, reviewing it meticulously to ensure smooth billing and service completion.

Invoicing & Customer Satisfaction

At the point of vehicle collection, prepare and provide invoices to customers. Resolve any queries or objections quickly, maintaining a positive relationship. Follow up after the service to ensure customer satisfaction and address any concerns.

Administrative Support

Support the depot with various administrative tasks, contributing to the efficiency of the operation and ensuring every detail is managed with care.

Who are you?

• Be able to work in an organised & methodical manner in a fast moving environment
• Have a friendly and helpful nature with the desire to deliver excellent customer service
• To be able to effectively communicate to customers and colleagues
• To be able to identify customers’ needs & propose appropriate solutions
• To be able to remain calm and patient in a dynamic business environment
• Flexible and positive approach to changing circumstances and changing priorities
• Team Oriented
• Basic knowledge of Word, Excel & Outlook applications & general computer literacy

What’s in it for you?

• Maternity & Adoption Leave 6 months full pay, moving to 6 months half pay | Paternity 2 weeks leave with a further 3 weeks in the first 3 years
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Access to salary sacrifice EV car scheme.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGym Discounts and MyActive Discounts.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in. We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.