Customer Service Representative (Private Jets / VIPs) in Stansted

Energy Jobline ZR; Stansted Mountfitchet; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation company in Stansted is seeking an experienced Customer Service Representative for private jets. The role involves greeting and escorting passengers, providing VIP services, and ensuring safety procedures are followed. Candidates should have prior experience in customer-facing or operations within the aviation industry. Attractive salary package includes shift allowance and various perks.

Benefits

Shift Allowance

Enhanced Holiday

Health and Wellbeing Costs Assistance

Cycle To Work Scheme

Employee Discounts

Life Insurance

Qualifications

• Experience in customer-facing or operations support positions within aviation is required.

Responsibilities

• Greet visitors and crew professionally.
• Escort passengers to the lounge and provide effective service.
• Meet crew needs during arrival and prior to departure.
• Adhere to safety and security procedures.
• Maintain FBO to VIP standard.
• Communicate effectively between departments.

Skills

Customer-facing experience

Operations support experience

Experience in aviation

Job description

Customer Service Representative (Private Jets / VIPs)

Location: Stanstead

Salary: £25,555 + £5,000 Shift Allowance + Enhanced Holiday + 4 On / 4 Off + Refer A Friend Scheme + Enhanced Maternity and Paternity Scheme + Health and Wellbeing Costs Assistance + Cycle To Work Scheme + Employee Discounts + Life Insurance

Are you an experienced Customer Service Representative with experience in the Aviation industry looking for an opportunity within a market‑leading aviation company that provides a high standard service for private jets?

The Role:

• Meeting and greeting of all visitors and crew in a consistently professional and attentive manner.
• Greeting of all airside flights and escorting passengers to the lounge, providing a highly effective and efficient service during their arrival and prior to departure.
• Providing a highly efficient and effective service to all crew during their arrival and prior to departure, ensuring all of their needs are met.
• Ensuring all passengers and crew are dealt with quickly and efficiently.
• Adhering to safety and security procedures at all times.
• Serving refreshments to crew, providing a VIP service at all times.
• Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility.
• Inter‑department communication to ensure the passenger experience is seamless.

The Person:

• Experience in customer‑facing or operations support positions, which must have been gained within aviation.

If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV.

Job Reference: BBBH22094

Keywords: Customer Service Supervisor, Aviation Customer Services, Administration Supervisor, CSR, Stanstead

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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