Customer Service Representative (Night Shift) - Remote / Work from Home

ehi.com; United Kingdom; Remote; GBP 27,000; Full time

Job summary

A leading mobility provider in the UK is seeking a home-based Customer Service Representative. The role involves providing technical support and customer service to Car Club members, primarily through phone and email. Candidates should possess strong problem-solving skills and the ability to work night shifts. This full-time position offers a salary of £26,900 with various career development opportunities.

Benefits

Career and development opportunities

Preferential membership rates

Tailored training program

Ongoing support and coaching

Fun virtual team environment

Qualifications

• Passion for problem-solving and investigating solutions.
• Ability to identify risks and take appropriate action.
• Confidence communicating on the phone with multiple stakeholders.

Responsibilities

• Provide exceptional customer service to Car Club members.
• Resolve helpdesk queries relating to members' accounts.
• Provide technical support to members.

Skills

Problem solving

Attention to detail

Working in a fast-paced environment

Communication

Adaptability to online systems

Multitasking

Job description

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65‑years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

We’re currently seeking a home‑based Customer Service Representative to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on‑street location for as little as 30 minutes up to 7 days!

The role is a permanent full‑time 40 hour per week position and the salary is £26,900.00 per annum.

The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working night shifts scheduled between 8:00 PM and 8:00 AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.

What you can expect from Enterprise Car Club:

• Career and development opportunities
• Preferential membership rates
• Tailored training program
• Part of a global contact centre team
• On‑going support and coaching
• Fun virtual team environment

If you are tech savvy and passionate about delivering great service hit the apply button today!

Responsibilities

• Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
• Resolve helpdesk queries relating to members' accounts in a timely and satisfactory manner
• Provide technical support to members
• Compliance with company policies and internal processes
• Using initiative and decision‑making skills to perform a variety of duties

Qualifications

• Passion for problem solving and investigating solutions for members
• Attention to detail with a curious mind and desire to learn
• Ability to work in a fast‑paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
• Ability to identify risks and take appropriate action
• Confidence communicating on the phone with members, colleagues and management
• Adaptability in using online systems and new technology
• Strong ability to multitask using varied systems and processes
• Process‑driven skill set that thrives when multitasking
• Basic car knowledge is desirable but not essential
• Enjoys working within a virtual office where fun and teamwork rules!

Key (minimum) requirements - Personal

• Working 8‑hour shifts 5 days a week Monday‑Sunday
• Must operate a Windows device and be able to hardwire connect to your router (Wi‑Fi not permitted)
• Must be able to provide a suitable home‑office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
• Strong PC skills and technical aptitude