Customer Service Representative (Night Shift) - Remote / Work from Home

Enterprise Rent-A-Car; City Of London; Remote; GBP 27,000; Full time

Job summary

A leading car rental company is seeking home-based Customer Service Representatives for their Enterprise Car Club helpdesk. This role, which involves providing exceptional customer service and technical support to members through various communication channels, is a full-time position requiring night shifts. Ideal candidates should be problem solvers with strong communication skills and the ability to multitask in a virtual office environment.

Benefits

Career and development opportunities

Preferential membership rates

Tailored training program

Fun virtual team environment

Qualifications

• Passion for problem solving and investigating solutions for members.
• Ability to work in a fast-paced environment.
• Strong PC skills and technical aptitude.

Responsibilities

• Provide exceptional customer service to Car Club members.
• Resolve helpdesk queries satisfactorily.
• Provide technical support to members.

Skills

Problem solving

Attention to detail

Communication

Adaptability

Multitasking

Job description

Overview

We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65‑years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career?

We're currently seeking a home‑based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!

The role is a permanent full‑time 40hour per week position and the salary is £26,900.00 per annum.

The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working night shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.

What you can expect from Enterprise Car Club:

• Career and development opportunities
• Preferential membership rates
• Tailored training program
• Part of a global contact centre team
• On‑going support and coaching
• Fun virtual team environment

If you are tech savvy and passionate about delivering great service hit the apply button today!

Responsibilities

• Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
• Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
• Provide technical support to members
• Compliance with company policies and internal processes
• Using initiative and decision making skills to perform a variety of duties

Qualifications

• Passion for problem solving and investigating solutions for members
• Attention to detail with a curious mind and desire to learn
• Ability to work in a fast‑paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
• Ability to identify risks and take appropriate action
• Confidence communicating on the phone with members, colleagues and management.
• Adaptability in using online systems and new technology
• Strong ability to multitask using varied systems and processes
• Process driven skill set that thrives when multitasking
• Basic car knowledge is desirable but not essential
• Enjoys working within a virtual office where fun and teamwork rules!

Key (minimum) requirements - Personal

• Working 8-hour shifts 5 days a week Monday- Sunday.
• Must operate a Windows device and be able to hardwire connect to your router (Wi‑Fi not permitted)
• Must be able to provide a suitable home‑office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
• Strong PC skills and technical aptitude