Customer Service Representative in Manchester

Energy Jobline ZR; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading energy recruitment firm in Manchester is seeking a dedicated individual to manage workflows and provide exceptional customer service. This role offers full training and opportunities for career growth. The ideal candidate should be highly organised, adaptable, and possess strong communication skills. Join a supportive workplace with an attractive benefits package.

Benefits

Full training

Career development opportunities

Supportive workplace culture

Qualifications

• Highly organised with strong attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the first point of contact for customers handling enquiries.
• Coordinate and allocate tasks based on priority and expertise.
• Monitor job progress, ensuring accurate tracking and communication.

Skills

Organisational skills

Problem-solving

Communication skills

Adaptability

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

About the Role:

As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.

What You\'ll Do:

• Act as the first point of contact for customers, handling enquiries with professionalism and care.
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
• Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
• Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
• Run reports to track job statuses and optimise workflow management.
• Ensure adherence to company policies, safety standards, and service level agreements.
• Work collaboratively with internal teams to continuously improve processes and customer experience

Who We\'re Looking For:

We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!

Ideal qualities include:

• Strong organisational skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Reliable, punctual, and enthusiastic, with a positive ‘can-do\' attitude.

Why Join Us?

• Full training and career development opportunities.
• A supportive and inclusive workplace culture.
• Opportunities for growth within a leading Facilities Management business.
• Great working environment with attractive benefits package.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.