Customer Service Representative in Colchester

Energy Jobline ZR; Colchester; On-site; GBP 28,000; Full time

Job summary

A leading energy job board in Colchester seeks a Customer Service/Sales Support Representative. The role involves inbound enquiries and order processing, with a focus on providing exceptional customer service. Candidates should have 2+ years of experience and a positive attitude. Offering salary of £28,000 with potential £500 bonus and 25 days holiday plus bank holidays.

Benefits

25 days holiday plus bank holidays

Free on-site parking

Supportive team environment

Competitive salary with bonus

Qualifications

• At least 2 years' experience in customer service or office-based support.
• Confident speaking with customers over the phone and via email.
• Quick to learn product information and internal systems.

Responsibilities

• Responding to inbound phone calls and email enquiries from customers.
• Processing orders efficiently with attention to detail.
• Providing aftersales support to ensure customer satisfaction.
• Delivering professional and friendly service to every customer.
• Resolving issues and queries in a timely and helpful manner.
• Preparing, issuing, and following up on customer quotations.
• Liaising with internal teams to ensure a smooth customer journey.
• Maintaining accurate customer records.

Skills

Great communication skills

Positive attitude

Team player

Attention to detail

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Customer Service/Sales Support Representative

Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: £28,000 per annum + potential £500 yearly bonus

About the Role

We're currently recruiting for a Customer Service Representative to join a well‑established, fast‑paced business with over 20 years of success. This is a customer‑focused and order‑processing role, ideal for someone who enjoys helping people and ensuring a smooth end‑to‑end customer experience. Your day‑to‑day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead required—this is a fully reactive customer support role.

About You

We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office‑based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service. You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office‑based full‑time role in a supportive team
• Competitive salary of £28,000 plus up to £500 annual bonus
• 25 days holiday plus all bank holidays
• Free on‑site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.