Customer Service Representative in Bidford-on-Avon)

Wallace Hind Selection; Bidford on Avon CP; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-established distributor in the UK is looking for a Customer Service Representative to manage customer orders, coordinate deliveries, and provide exceptional customer support. This office-based role in Bidford-on-Avon welcomes applications from motivated candidates, offering potential for career growth within the company. Skills in customer service and organization are key, and German language proficiency is a bonus.

Benefits

22 days annual leave

Company pension scheme

Annual performance bonus

Wellbeing support

Company parties and social events

Qualifications

• Experience in a similar Administrator or Customer Service Representative role is ideal.
• Will to learn and adapt is crucial for success.

Responsibilities

• Process incoming customer orders accurately and efficiently.
• Manage the order journey, from entry through to dispatch and invoicing.
• Coordinate courier and export bookings for timely delivery.
• Deliver exceptional customer service via phone and email.
• Maintain accurate customer and product information.

Skills

Customer service

Organizational skills

Multitasking

Telephone manner

German language skills

Job description

Benefits

• 22 days annual leave, increasing with length of service
• Company pension scheme
• Annual performance bonus
• Wellbeing support
• Company parties and social events

Location

This is an office based role based in Bidford-on-Avon.

Commutable Locations

Stratford-upon-Avon, Redditch, Evesham, Worcester

Job Description

Reporting to our Customer Service Team Leader, and joining our team of 10 Customer Service Representatives, you'll play a crucial role in keeping our sales office running smoothly and providing a seamless Customer Experience that our customers have grown accustomed to. Every day will bring new challenges and opportunities to learn; from managing customer orders to coordinating with couriers and ensuring seamless delivery.

Responsibilities

• Process incoming customer orders accurately and efficiently using our internal CRM system.
• Manage the full order journey, from entry through to dispatch and invoicing.
• Coordinate courier and export bookings, ensuring timely delivery to customers.
• Deliver exceptional customer service via phone and email, handling enquiries about orders, deliveries, and product details.
• Maintain accurate customer and product information across our CMS and intranet.

Qualifications

Ideally, you’ll have experience in a similar Administrator or Customer Service Representative role; what’s most important to us is your willingness to learn and get stuck in – we will provide you with the training and tools you need to be successful! While German language skills would be beneficial for this role, we welcome applications from all candidates, regardless of language background.

Ideal Candidate Profile

• Be proactive, enthusiastic, have a good telephone manner, be organisational
• Enjoy multitasking with attention to detail.
• Be a team player with a high level of dedication to your colleagues and customers.

Company

A well‑established UK‑based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high‑performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service. Having grown by over 500% since 2010 and doubled in size since 2020, we are growing year on year organically and by acquisition.

Career Prospects

Either to develop this role in a stable expanding company, or, if desired, the potential to grow and progress into other roles within the company, for example previous successful candidates have progressed to Field Sales and Management.

Application

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Equal Opportunity

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Recruitment Partner

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.