Customer Service Representative - Hednesford

Michelin; Hednesford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global tyre services provider is seeking a Customer Service Representative in Hednesford. The role involves building customer quotes, handling calls, and ensuring smooth service delivery to support vital supply chains. Ideal candidates are professional, calm under pressure, and experienced with CRM tools like Salesforce and SAP. Benefits include a health cash plan and 25 days of holiday. Join us in driving innovation and maintaining essential operations.

Benefits

Health cash plan

25 days holiday, increasing with service

Flexibility to buy/sell holiday days

FREE premium tyres

Enhanced maternity/paternity leave

Employee Assistance Programme

In-house training programs

Qualifications

• Experience in customer service and handling queries professionally.
• Ability to juggle admin tasks and phone calls.
• Confident in using software tools to manage tasks.

Responsibilities

• Build customer quotes with attention to detail.
• Handle incoming calls and respond to customer queries.
• Create work orders and schedule service appointments.

Skills

Professionalism

Time management

Team player

Proficient in CRM tools

Tools

Salesforce

SAP

Job description

We're looking for a confident, organised Customer Service Representative to join our Solideal-on-Site team in Hednesford. Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps keep essential operations running smoothly. This role plays a vital part in keeping essential operations running. When forklifts stop, warehouses stall-and that can disrupt everything from food deliveries to medical supplies. By supporting customers and ensuring services are delivered smoothly, you help keep supply chains moving. Your work doesn't just solve problems-it helps ensure vital goods reach the people who rely on them.

What You’ll Be Doing

• Building customer quotes with care and attention to detail
• Negotiating with customers to close open quotes
• Handling incoming calls and responding to queries with professionalism
• Creating work orders and scheduling service appointments
• Using CRM tools to manage customer records and service activity
• Working closely with internal teams and external contractors to ensure smooth delivery

Benefits

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service.
• Flexibility to buy or sell additional holiday days, allowing you to either spend more time with loved ones or have extra cash in your pocket.
• FREE premium tyres for your vehicle.
• Enhanced maternity/paternity leave to support you during important family moments.
• Employee Assistance Programme provides free, confidential advice and counselling.
• In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals.

Qualifications

• Do you stay cool under pressure, bring professionalism to every customer conversation, and take pride in delivering accurate, helpful support? Are you confident juggling a workload, switching between admin tasks and phone calls, all while being a reliable team player? If you're comfortable navigating software tools and thrive in a fast-paced environment, this could be the perfect opportunity for you.
• Experience with Salesforce and SAP is a real advantage. You don't need to be an Excel expert – just confident using systems to track, update, and follow through.
• A curious mindset and a focus on getting things right.
• Ability to ask thoughtful questions to ensure clarity and accuracy.
• Calm under pressure, with good time management and a team‑first attitude.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know.