Customer Service Representative / Greeter

Adecco; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Representative / Greeter in Battersea. The role requires excellent customer service skills and involves coordinating applicant lines, providing information assistance, and maintaining a pleasant demeanor. The position offers £12.94 per hour, with full-time hours Monday to Friday. Benefits include annual leave, eye care vouchers, and a competitive pension scheme. Candidates must complete a vetting process before starting.

Benefits

20 days annual leave + 8 bank holidays

Discount vouchers

24/7 support helpline

Eye care vouchers

Competitive pension scheme

Qualifications

• Candidate must have excellent customer service experience.
• Must be well presented.
• Commitment to the role and ability to pass a vetting process.

Responsibilities

• Coordinate lines of applicants on site.
• Provide information assistance to the public.
• Ensure all applications are complete.

Skills

Excellent customer service skills

Ability to work in a team

Strong communication skills

Job description

Customer Service Representative / Greeter

Do you have excellent customer service experience and are looking for a new role? We are recruiting Customer Service Representatives to work for an international organisation in a temporary, on‐going position. The successful candidate should have excellent customer service skills and be well presented.

The role pays £12.94 per hour and is based in Battersea, a short walk from Vauxhall station. Working hours are Monday to Friday, 7:00 am–3:30 pm on site. Please ensure you check your travel plans before applying.

You will need to go through a strict vetting process that can take several months. A start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. This role could also become a stand‑by position.

Responsibilities

• Coordinate the lines of applicants on site into half‑hour time blocks according to appointment times.
• Separate applicants with special appointments.
• Work one hour each day outside greeting applicants/visitors.
• Maintain control over lines and entry of applicants into the Visa/Mission pavilion or waiting room.
• Distribute applications to the public, taking into account nationality and additional paperwork requirements.
• Check all applications to ensure they are complete.
• Lifting boxes of documents for transportation.
• Remind the public of the total time required and enforce that they do not leave the pavilion or waiting room (if applicable).
• Give preferential service to applicants with mental or physical handicaps to avoid excessive waiting.
• Provide information assistance to the pavilion‑visiting public as necessary.
• Treat the public fairly and professionally.
• Respond to crowd control emergencies and alert Mission guards as appropriate.
• Keep the uniform clean and properly fitted.
• Maintain a pleasant and positive attitude when dealing with the public.
• Adhere to the security rules established by the Mission.
• Be alert to evidence of fraud and report to the supervisory Greeter or Operations Manager.
• Take action to improve service as necessary.
• Investigate the validity of customer complaints and advise the supervisory Greeter or Operations Manager.
• Receive training and become knowledgeable in consular information services as required.
• Work outdoors periodically (one 4‑hour shift every 2‑3 days) to organise queues; suitable uniform will be provided.
• Stand in the main embassy pavilion for extended periods, approaching applicants to direct and support them.

Benefits

• 20 days annual leave + 8 bank holidays
• Discount vouchers and points to spend
• 24/7 support helpline
• Eye care vouchers
• Competitive pension scheme

Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Info: Title: Customer Service Representative / Greeter ● Company: Adecco ● Location: Battersea ● Contract: Temporary ● Hours: Full Time